20% OFF SITEWIDE FOR MEMORIAL DAY WEEKEND! USE CODE: SUNSHINE

Shipping / Returns

Shipping

Your order will be fulfilled within 1-3 business days. *We will notify you via e-mail once your order is shipped and send a tracking number. NOTE: Any Express orders placed after 12:00 p.m. CST will be shipped the following business day.

We are happy to offer in store pick up as an option for our local customers. Please select in store pick up at checkout and you will receive an email as soon as your order is ready.

For international orders, if you would like to discuss more economical shipping options, please contact us at customerservice@shopidun.com

Free shipping on all Domestic orders over $250.

Minnesota:
Free In-Store Pick up

Standard Shipping $12.00

Express Shipping $40.00

Free Shipping over $250 (Standard Shipping)

Domestic:
Standard Shipping $12.00

Express Shipping $40.00

Free Shipping over $250 (Standard Shipping)

International:
International Standard $50.00

Canada:
Standard Shipping $25.00

Express Shipping $50.00

*We reserve the right to change or discontinue our flat rate shipping policy at any time.

Sales tax (when applicable) will be charged on orders within the state of Minnesota.

Packages are insured up to the point of delivery. We are not responsible for any missing or stolen packages after they have been delivered.

We issue a restocking fee for refused packages.

Kindly note that you are responsible for import duties and taxes on your international order. In addition, some orders may experience custom delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Availability of products not guaranteed.

All custom tariffs, taxes, etc. are the responsibility of the customer. We do not accept CODs.

Returns

For a refund of online orders, items purchased at full price must be returned to Idun within ten shipping days of the delivery date (for in-store customers, items purchased at full price must be returned to us within ten days). Items purchased with a promotion code will be available only for store credit or exchange. All other markdown items on our website will be final sale and not available for store credit or exchange.

Please note that items that have been exchanged are only available for store credit.

All purchases must be returned unworn and in perfect condition with tags attached. Shoes will only be accepted if returned in the original, undamaged shoe box. We do not accept returns on undergarments, jewelry, bags, swimwear, sunglasses, nail polish, make up, skincare products, candles, fragrances, books and artworks. All Apothecary is final sale (This includes nail polish, make up, skincare, candles, and fragrance). No exceptions.

To make a return, please contact us at customerservice@shopidun.com with your order number and reason for return. Then, via your carrier of choice, please ship your package back to us at:

IDUN
attn: Returns
495 Selby Avenue
Saint Paul, MN 55102

Note: The customer is responsible for all return shipping charges. Exchanges and Returns will be processed within 4 days after we have received the items. You will receive an email confirmation once the refund or exchange has been processed.

Special order items are final sale.

We cannot accept cancelled orders on final sale items. Once the order is confirmed by Shopify, the order is final.

Idun is a small business, so unfortunately at this time we do not offer price matching or price adjustments. Discounts cannot be applied to previous purchases. Thank you for your understanding.

We reserve the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

We will only refund shipping costs when the return is due to an error on Idun’s part or merchandise is damaged.

Items purchased in December will be available for store credit returns until January 5th.

We cannot accept solicitation via walk in or phone. Please send inquiries to info@shopidun.com for matters related to buying. Thank you!

Subscribe

Sign up and receive 10% off.