Shipping / Returns

Shipping

All sale items are FINAL SALE.

All items in Archive section are available for online purchase only.

Your order will be shipped within 1-3 business days. *We will notify you via e-mail once your order is shipped and send you a tracking number. NOTE: Any UPS Express orders placed after 12:00 p.m. CST will be shipped the following business day.

Free shipping on all orders over $250 (domestic and international).

Minnesota:
Free In-Store Pick up

UPS Standard $10.00

UPS Express Saver $30.00

Domestic:
UPS Standard $10.00

UPS Express Saver $30.00

International:
UPS Expedited $35.00

UPS Worldwide Express $60.00

Canada:
UPS Standard $20.00

UPS Worldwide Express $50.00

*We reserve the right to change or discontinue our flat rate shipping policy at any time.

Sales tax (when applicable) will be charged on orders within the state of Minnesota.

Packages are insured up to the point of delivery. We are not responsible for any missing or stolen packages after they have been delivered.

Please double check your purchase and your shipping information. We are unable to change or cancel orders after they have been placed.

We issue a restocking fee for refused packages.

We do not accept CODs.

We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or uncontrollable events.

  • Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays for shipments outside of the U.S. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Availability of products not guaranteed.

All custom tariffs, taxes, etc. are the responsibility of the customer.

Returns

Items purchased on sale are final sale and not eligible for refund under any circumstances, however, these items are eligible for store credit. Must be delivered to Idun within 10 shipping days (Monday-Saturday) after the order has been received by the customer; 14 days for returns outside of the United States.

We want our customers to love everything they receive from us. We will refund purchases that were made at full sale value or issue store credit on final sales items if they are returned to Idun within 10 shipping days (Monday-Saturday) after the order has been received by the customer. 14 days for returns outside of the United States.

For full priced items: Items returned to Idun after ten days but within 30 days are valid for store credit only.

All purchases must be returned unworn and in perfect condition with tags attached. Perfumes must be unused and with the sticker intact. Bathing suits must include tags and sanitary protectant. Shoes will only be accepted if returned in the original, undamaged shoe box. We do not accept returns on undergarments.*

Please contact us at customerservice@shopidun.com with your order number and reason for return or exchange. Then, via your carrier of choice, ship your package back to us at:

IDUN
attn: Returns
495 Selby Avenue
Saint Paul, MN 55102

Note: The customer is responsible for all return shipping charges. Exchanges and Returns will be processed within 4 days after we have received the items. You will receive an email confirmation once the refund or exchange has been processed.

We cannot accept cancelled orders on final sale items. Once the order is confirmed by Shopify, the order is final.

We cannot accept solicitation via walk in or phone. Please Send inquiries to info@shopidun.com for matters related to buying. Thank you!

Idun is a small business, so unfortunately at this time we do not offer price matching or price adjustments. Discounts cannot be applied to previous purchases. Thank you for your understanding.

*We reserve the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

**We will only refund shipping costs when the return is due to an error on Idun’s part or merchandise is damaged.

ARCHIVE